Frequently Asked Questions


Below you will see the most common questions we get asked. If you have a question that does not appear here please call us to discuss.


  1. What is Physiotherapy?
    • Physiotherapy is a healthcare profession that focuses on restoring and maintaining movement and function in the body. It involves various techniques and exercises to improve your physical health and wellbeing.
  2. Do I Need a Referral to See a Physiotherapist?
    • No, you do not need a referral to see a physiotherapist. You can call 0894041244 and book directly. You can also book through the website and pick a time that suits you
  3. How Long Will My Appointment Last?
    • The duration of your appointment can vary depending on the nature of your condition and the treatment plan. Generally, initial assessments may take longer (around 45 minutes) while follow-up sessions will be shorter (around 30 minutes).
  4. What Should I Wear to My Appointment?
    • Wear comfortable clothing that allows easy movement. It’s recommended to wear clothes that expose the area being treated (e.g., shorts for lower limb issues, tank tops for upper body issues).
  5. What Can I Expect During the Initial Assessment?
    • During the initial assessment, the physiotherapist will take a detailed history of your condition, perform a physical examination, and may use diagnostic tests if needed. They will then discuss a treatment plan with you working towards goals that you want to achieve.
  6. What Types of Treatments Are Offered?
    • Physiotherapists use a range of treatments, including manual therapy (hands-on techniques), exercises, education, and sometimes referrals for additional tests or specialists if this is required.
  7. Will I Have Homework or Exercises to Do Between Sessions?
    • Yes, it’s common for physiotherapists to prescribe exercises or activities for you to do at home. These are vital for the success of your treatment in the long term.
  8. How Many Sessions Will I Need?
    • The number of sessions needed varies depending on the individual and the condition being treated. Your physiotherapist will discuss this with you as part of your treatment plan.
  9. Is Physiotherapy Painful?
    • The goal of physiotherapy is to alleviate pain and discomfort, but some treatments or exercises may cause temporary discomfort. Your physiotherapist will work with you to find a balance between effective treatment and your comfort level.
  10. How Can I Prepare for My Appointment?
    • It’s helpful to have any relevant medical records or test results available. You can also prepare a list of questions or concerns you’d like to discuss with your physiotherapist.
  11. What Should I Do If I’m Unable to Make My Appointment?
    • If you need to cancel or reschedule, please contact the clinic as soon as possible to let them know.
  12. Is My Information Kept Confidential?
    • Yes, your health information is treated with strict confidentiality. It will only be shared with other healthcare providers with your consent or if required by law.
  13. Is Physiotherapy Covered by My Insurance?
    • It’s best to check with your insurance provider. Many health insurance plans cover physiotherapy, but the extent of coverage may vary.
  14. Can I Continue Physiotherapy After My Condition Improves?
    • Absolutely. Many people choose to continue with physiotherapy for maintenance and to prevent future issues. Your physiotherapist can discuss a long-term plan with you.
  15. What Do I Do If I Have Questions or Concerns Between Appointments?
    • You can contact the clinic or your physiotherapist with any questions or concerns that arise between appointments.
  16. How can I pay for my appointment?
    • We accept cash, cheque and card payments. You can also pay in advance through the website if you wish.